Shipping Policy

SHIPPING CHARGES:

A) Shipping fee is charged towards providing delivery and post order services including but not limited to, higher than average returns.

B) Shipping is a value added service charge levied under one of the following circumstances. Orders below a certain value. The value can vary based on the category.

a) Orders below INR 1000 for all categories (not applicable for MEMBERSHIP USERS) are charged with Shipping fee.

b) The final shipping fee is calculated post application of any ‘coupon benefit’ and offers.

c) The threshold values can change, please review the Shipping Fee at the time of checkout.

C) Shipping fee is not levied to MEMBERSHIP USERS, irrespective of the order value.

ORDER PROCESSING: Please allow us 0-3 days to process your order. Expect an email within 0-3 days to let you know your order is on the way.

STORE PICKUP - [D.No 1-14 Pujaripakalu. G.K.Veedhi, ASR District, Visakhapatnam 531133]

Orders can be picked up daily, from 10 AM. An email will be sent when your order is ready for pickup.

Delivery Time: Customers can get their orders delivered within 3-7 days from the date of dispatch. It may be delayed if there is any issue with the transportation e.g. natural calamities, accidents, roadblocks etc.

Status of my order

Please tap on “Track My Order” section under main menu of App/Website/M-site to check your order status.

Deliverability to my PIN Code: You can find out if Eastern Ghats delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

Delivery Options: All orders placed on Eastern Ghats are dispatched through third party Logistics or through other courier partners such as Blue Dart, Delhivery etc.

Fair Usage Policy: We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse Eastern Ghats’s customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. Eastern Ghats reserves the rights to levy shipping fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.

Refund of Shipping Fee:

a) If the entire order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the shipping fee. b) If an order is cancelled partially, shipping charges will not be refunded. In case of whole order cancellation, shipping charges will be refunded. c) In case item/ order is returned, shipping fee is not refunded. d) For accounts whose return behavior does not adhere to our fair usage policy, shipping fee will be non-refundable irrespective of order value*. e) *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Received a partial item/partial order or an Untenanted/Void packet:

a) Kindly reach out to us for pilferage within 72 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers. b) Please do not use the item for which claim is being raised. c) You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario). d) The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the User). e) The refund for prepaid/Cash on delivery orders will be done after the investigation. f) You may not be liable for a refund, if he/she falls in any of the scenarios stated below. g) Failure to provide adequate information about the case. h) Failure to provide snapshots of the packet and box(if any). i) If a pilferage delivery was received, pilferage claims must be made the same day. j) You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end. k) You have used the item for which claim was raised. l) In case of a component missing from a multi-component item such as Kurta, Bed-sheets, inner wear sets etc. Only exchange return option would be provided basis serviceability and product type.

Shipping Charges: Domestic:

International: We are not serving outside India.